Cancellation policy

This Cancellation Policy explains how to change or cancel an order placed on shorewright.com. It applies separately to standard in-stock orders and to pre-order purchases.

Standard Orders
If your order has not yet shipped, you can request a cancellation by emailing support@shorewright.com with your order number. If we receive your cancellation request before the order has been handed to the carrier, we will cancel the order and issue a full refund to your original payment method. Because orders are processed within 2 to 5 business days, please send your cancellation request as soon as possible after placing the order. Once an order has shipped, it cannot be canceled — please follow the return process in our Refund Policy instead.

Pre-Orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product that is not yet in inventory. At checkout we may collect no payment, a partial deposit, or the full amount, and we will store your payment method to charge the full or remaining balance at a future date when the product is ready to fulfill.

Pre-Order Cancellations and Refunds

• Before fulfillment — You may cancel a pre-order at any time before it has been fulfilled. If no payment was collected at checkout, no charge will be made. If a partial deposit or full payment was collected, you will receive a full refund of all amounts paid to your original payment method.
• After fulfillment — Once a pre-order has been fulfilled and shipped, it cannot be canceled. You may request a return under our Refund Policy. Approved returns are refunded to your original payment method, less any return shipping costs as described in the Refund Policy. In this case the refund will be a partial refund if return shipping was the customer's responsibility, or a full refund if ShoreWright covered return shipping (e.g., the item was defective, damaged, or incorrect).

To cancel a pre-order or request a pre-order refund, email support@shorewright.com with your order number.