Shipping policy

We aim to ship every ShoreWright order as quickly and reliably as possible.

Order Processing

Orders are processed Monday through Friday, excluding U.S. federal holidays. Orders placed on weekends or holidays will begin processing the next business day. Most orders are processed within 2 to 5 business days.

Carriers and Delivery

We ship via UPS and USPS. The carrier for each order is selected based on package size, destination, and service level. Both carriers deliver Monday through Saturday in most areas; USPS also delivers select shipments on Sunday. Once shipped, most domestic orders arrive within 3 to 7 business days, depending on the carrier and destination. Tracking information is sent by email as soon as your order is on the way.

Where We Ship

We ship throughout the United States, including all 50 states, U.S. territories, and APO/FPO addresses. We also ship internationally to Canada, the Bahamas, Australia, and New Zealand.

Free Shipping

Free shipping is included on all orders of $50 or more shipped to any of the 50 United States. This is a standing offer with no end date and no promo code required. Free shipping does not apply to orders shipped to U.S. territories (such as Puerto Rico and Guam), APO/FPO addresses, or international destinations.

International Shipping

We currently ship to the following countries outside the United States:

  • Canada — orders typically arrive within 7 to 14 business days after shipment.
  • Bahamas — orders typically arrive within 7 to 21 business days after shipment.
  • Australia — orders typically arrive within 10 to 21 business days after shipment.
  • New Zealand — orders typically arrive within 10 to 21 business days after shipment.

Delivery timeframes are estimates based on standard service and do not include customs processing time, which varies by destination and cannot be predicted in advance.

International shipping rates are calculated at checkout based on the destination country, package weight and dimensions, and the carrier service selected. Rates are provided directly by UPS and USPS at the time of checkout and are shown before you complete your order.

International orders are subject to customs duties, taxes, and import fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in your ShoreWright order total or shipping charge. ShoreWright has no control over and is not responsible for any customs charges, brokerage fees, or customs-related delays. Please check with your local customs office for an estimate of duties and fees that may apply to your order.

Shipping Rates

For domestic orders that do not qualify for free shipping, rates are calculated at checkout based on destination, weight, and service level. Delivery timelines are estimates only and may be affected by weather, holidays, or carrier delays outside our control.

Address Accuracy

Please double check your shipping address before placing your order. We are not responsible for packages sent to incorrectly entered addresses.

Damaged Orders

If your order arrives damaged, contact us within 5 days of delivery at support@shorewright.com with your order number and photos of the item and packaging.

Lost or Undelivered Orders

If your tracking shows delivered but you have not received your package, please first check with neighbors and your local carrier. If your package is still missing, or if tracking has not updated for more than 7 business days, contact us at support@shorewright.com with your order number. We will open an investigation with the carrier and, once the package is confirmed lost, we will either reship your order or issue a full refund at your preference. Claims for lost packages must be submitted within 30 days of the original ship date.

Contact

For any shipping-related questions, reach out to support@shorewright.com.