Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Order cancellations (for orders that have not yet shipped) are handled separately and are covered in the next section.

Order Cancellations
Cancellations apply to orders that have not yet shipped. They are handled separately from returns.

Standard Orders — If your order has not yet shipped, you can request a cancellation by emailing support@shorewright.com with your order number. If we receive your request before the order has been handed to the carrier, we will cancel the order and issue a full refund to your original payment method. Because orders are processed within 2 to 5 business days, please send your cancellation request as soon as possible after placing the order. Once an order has shipped, it cannot be canceled — please follow the return process below instead.

Pre-Orders — Pre-orders are out-of-stock or soon-to-be-available products not yet in inventory. At checkout we may collect no payment, a partial deposit, or the full amount, and we will store your payment method to charge the full or remaining balance at a future date when the product is ready to fulfill.

• Before fulfillment: You may cancel a pre-order at any time before it has been fulfilled. If no payment was collected at checkout, no charge will be made. If a partial deposit or full payment was collected, you will receive a full refund of all amounts paid to your original payment method.
• After fulfillment: Once a pre-order has been fulfilled and shipped, it cannot be canceled. You may request a return under the rest of this Refund Policy. Approved returns are refunded to your original payment method, less any return shipping costs (a partial refund if return shipping was the customer's responsibility, or a full refund if ShoreWright covered return shipping due to a defective, damaged, or incorrect item).

To cancel an order or request a refund for a pre-order, email support@shorewright.com with your order number.

Returns
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at support@shorewright.com.

If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Non-Returnable Items
The following are not eligible for return or refund:

• Custom or made-to-order items — any product manufactured specifically per a customer request
• Used or installed items — products that have been mounted, installed, modified, or otherwise put into service
• Items missing original packaging — products returned without the original box, hardware, and accessories

If you are unsure whether a specific product qualifies for return, contact us at support@shorewright.com before sending anything back.

Return Shipping Costs
If your return is due to a defective, damaged, or incorrect item, ShoreWright will provide a prepaid return shipping label at no cost to you. For all other returns (including change of mind or fit/compatibility issues), the customer is responsible for return shipping costs. We recommend using a trackable shipping service — we cannot be responsible for returns lost in transit before they reach us.

Restocking Fees
ShoreWright does not charge restocking fees. Approved returns are refunded in full to the original payment method (less any return shipping costs as described above).

International Returns
The 30-day return window applies to international orders the same way it applies to domestic orders. To start an international return, email support@shorewright.com with your order number — same process as domestic returns. For change-of-mind or fit/compatibility returns from international destinations, the customer is responsible for return shipping costs from their country to ShoreWright in Pensacola, FL. If your return is due to a defective, damaged, or incorrect item, ShoreWright will cover return shipping in full. Any customs duties, import fees, or taxes paid on the original international order are non-refundable, as those charges are imposed by the destination country and not by ShoreWright. We recommend using a trackable international shipping service for your return — we cannot be responsible for returns lost in transit before they reach us.

You can always contact us for any return question at support@shorewright.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we've received and inspected your return and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your return, please contact us at support@shorewright.com.

Warranty Coverage
Warranty coverage on shorewright.com depends on who manufactured the product.

ShoreWright-Manufactured Products — Every product designed and manufactured by ShoreWright (including our remote holders, mounts, racks, rigging boards, and other in-house items) is covered by ShoreWright's lifetime warranty against fading, cracking, and warping for the original purchaser. There is no time limit on filing a warranty claim — if your product fails under normal use at any point, reach out and we will make it right.

To file a ShoreWright warranty claim, email support@shorewright.com at any time with:

• Your order number or proof of purchase
• Clear photos showing the issue (fading, cracking, or warping)
• A brief description of how and where the product has been installed and used

If your claim is approved, we will replace the product at no cost to you. The ShoreWright lifetime warranty does not cover damage caused by improper installation, misuse, accident, modification, or use beyond reasonable wear and tear.

Third-Party Branded Products — Genuine products manufactured by third-party brands and resold through our store (such as Minn Kota, Garmin, MotorGuide, Plano, Sea Swivel, PluggPal, and other manufacturer-branded items) are covered by the original manufacturer's warranty, not by ShoreWright. The terms, duration, and claim process for those warranties are set by each respective manufacturer. To file a warranty claim on a third-party product, please contact the manufacturer directly. If you need help locating the right contact, email support@shorewright.com and we will point you in the right direction.